Hayti Privacy Policy

Hayti Privacy Policy

Last Updated: [November 10, 2020]

Your privacy is important to us. This privacy statement explains the personal data Hayti processes, how Hayti processes it, and for what purposes.

To provide our services to you, we offer you a website and a free app that you can download onto your mobile phone. This policy sets out the basis on which any Personal Data from you will be processed, collected, used, and disclosed by us when you access or use our website, applications, products and content (collectively, the “Services”).

Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it. Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Service.

1. The Personal Data We Process Within Our Service

We collect and process Personal Data either directly from you (e.g. when you provide certain information to us) or indirectly (e.g. through our mobile app or website application).

“Personal Data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Information you give us as a registered user. If you register an account with us to use our Services, you must provide us with certain Personal Data, including your unique account name, your e-mail address and, if provided, your telephone number, your photograph, and your payment information (where required for the purpose of payment). You may also be able to register using your user credentials to certain social media sites, such as Google, Facebook or Apple.

Information we collect about you when you use the Services. You may use the public facing portion of the Services without registering an account. When you visit certain pages in the mobile app without registration, we automatically collect information which will contain Personal Data, including your IP address (not using GPS data) and your language selection.

When you use our Services – whether registered or not – we automatically collect your IP address (not using GPS data) or other unique device identifiers, Cookies (as defined below), browsing records, mobile carrier, time zone and locale setting, mobile or device model, operating system and Application as well as information regarding your use of our Application, e.g. the comments you make on our Application (only when you are registered) or any other user-generated content and video content that you broadcast on our Application.

Furthermore, we collect behavioral information, for example profiles and your presumed interests, alongside marketing information such as opt-ins and communication preferences. We also collect information about linking your contact or subscriber information with your activity across our Application or by linking your activity on our Application across all your devices using your email or social media log-in details.

Information we collect when you use the Service over the App. When you use our Service over the App on your mobile device and you are not registered to our services the Personal Data that we process consists of your IP address (not using GPS-data) and your language selection within the app. If you have registered for our service, we collect your account name, e-mail address, telephone number, photographs (if provided), mobile phone model and the mobile phone system version.

Further, when you use the Application on a mobile device, we process information about your location, including location information based on IP address or mobile device location settings, and if activated on your mobile device, by use of a Global Positioning System (GPS). If you do not wish to share your GPS location with us, you can switch off GPS functionality on your mobile device.

Information you choose to share from your social networks. If you choose to link the Application to your social network or public forum account (such as Facebook), you may provide us or allow your social network to provide us with information from your social network or public forum accounts. This data may include your use of the Application on such public forums and/or social networks. For further information as to how and for what purpose the social network provider processes your Personal Data, please see their privacy policies.

Information from third parties. We may receive information if you use any of the other websites we operate or other Services we provide. We may also receive information, for instance, from third party SDKs, and from other sources, including business directories and other commercially or publicly available sources.

Cookies. We use cookies and other similar technologies (e.g. web beacons, Flash cookies, etc.) (“Cookies”) to enhance your experience using the Application. Cookies are used to indirectly collect information, including Personal Data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. To learn more, please read our Cookies Policy.

“Do not track” signals are preferences that users can set on their web browser to limit how their activity is tracked across third-party websites or online services. The Application does not respond to “do not track” signals in your web browser.

2. How We Use Your Personal Data

We will use your Personal Data for the following purposes:

Personal Data that we collect from your visit on our website and mobile app without your registration is processed for system administration (e.g. to improve our Website and services to you), for statistical or security proposes (e.g. to guarantee the website’s stability and security) of our website and mobile app as well as to solicit your feedback. 

Hayti uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

  • Provide our services, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our services.
  • Personalize our services and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Hayti app and website) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of a small sampling of voice data we have taken steps to de-identify to improve our speech services, such as recognition and translation.

Hayti App may download additional resources from the installed app to improve the in-app experience.

3. How We Share Your Personal Data

We are committed to maintaining your trust, and while we do not sell personal data to third parties, we want you to understand when and with whom we may share the personal data we collect for business purposes (in or outside your country).

We share the personal data we collect with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, administering contests and special offers, technology services, deliveries, email deployment, advertising, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing.

We may share your information with any member or affiliate of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries, and companies that we control, are controlled or under common control, and our service providers and strategic business partners, and their respective subsidiaries, in each case in or outside your country, for the purposes set out above (“How We Use Your Personal Data”). 

We may share your information with law enforcement agencies, public or tax authorities or other organizations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

  • comply with a legal obligation, process or request (including tax and related reporting requirements);
  • enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
  • detect, prevent or otherwise address security, fraud or technical issues; or
  • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).

We may also disclose your information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets; or
  • if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.

We may also share information for other purposes pursuant to your consent or with your further direction.

4. Where We Store Your Personal Data

The Personal Data that we collect from you will be stored on our host provider Amazon Web Services, Inc in the United States of America.

It may also be processed by staff operating who work for us, for one of our suppliers or one of our business partners. Please refer below to “The Security of Your Personal Data” for the security of your Personal Data in connection with the storage.

5. The Security of Your Personal Data

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Application; any transmission is at your own risk. We do have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other Users. We maintain these technical and organizational measures and may amend them from time to time to improve the overall security of our systems.

The transfer of your Personal Data to our host provider Amazon Web Services, Inc. is conducted under an adequate level of data protection because Amazon.com, Inc. has certified itself under the EU-US-Privacy Shield.

We may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

6. Data Retention

We will retain your information for so long as we are required to retain such information under applicable laws.

After you have terminated your use of our services, we may store your information in an aggregated and anonymized format. Notwithstanding the foregoing, we may also retain any personal information as reasonably necessary to comply with our legal obligations, allow us to resolve and litigate disputes, and to enforce our agreements.

7. Information Relating to Children

The Application is not directed at children under the age of 16. Users under the relevant age are not allowed to use the Application or register an account on the Application without the consent of their parent of guardian. If we become aware that Personal Data has been collected from a person under such age in the relevant jurisdiction and parental or guardian consent has not been provided, we will delete this information and terminate the person’s account. If you believe that we may have Personal Data about or collected from a child under the specified age in the relevant jurisdiction without the consent of their parent or guardian, please contact us at support@hayti.com 

8. Your Rights

You may have the right to access your Personal Data that we hold about you and to correct, update, amend, suppress, delete or otherwise modify any Personal Data where it is inaccurate, or has been processed in violation of the applicable data protection regulations, unless we have to keep the Personal Data for legitimate business or legal purposes. Prior to the fulfilment of your request concerning your Personal Data, we may ask you to verify your identity before we can act upon your request. You may object to the use or processing of your Personal Data or withdraw consent to use your Personal Data at any time.

You may have the following rights:

  • The right to require free of charge (i) information whether your Personal Data is retained and (ii) access to and/or (iii) duplicates of the Personal Data retained. However, if the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request;
  • The right to request proper rectification, removal or restriction of your Personal Data;
  • Where processing of your Personal Data is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the Personal Data concerning you in a structured, commonly used and machine-readable format or to have your Personal Data transmitted directly to another company, where technically feasible (data portability);
  • Where the processing of your Personal Data is based on your consent, the right to withdraw your consent at any time without impact to data processing activities that have taken place before such withdrawal or to any other existing legal justification of the processing activity in question;
  • The right not to be subject to any automatic individual decisions which produces legal effects on you or similarly significantly affects you; and
  • The right to take legal actions in relation to any breach of your rights regarding the processing of the Personal Data, as well as to lodge complaints before the competent data protection regulators.

Please send an e-mail to us if you would like to exercise any of your rights (support@hayti.com). We will respond to your request consistent with applicable law.

9. Complaints

In the event that you wish to make a complaint about how we process your Personal Data, please contact us in the first instance at contact support@hayti.comand we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with your data protection authority or follow the dispute resolution process provided in the Terms of Service.

10. Changes

We will use commercially reasonable efforts to generally notify all users of any material changes to this Policy, such as through a notice on our Application, however, you should look at this Policy regularly to check for such changes. We will also update the “Last Updated” date at the top of this Policy, which reflects the effective date of such Policy. Your continued access to or use of the Services after the date of the updated Policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop accessing or using the Services.

11. Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to:

Email address: support@hayti.com