Applebee’s has found a direct answer to a challenge most casual-dining chains are navigating right now: how do you keep price-sensitive customers coming back? The answer, it turns out, involves pulling managers away from their desks and putting them on the dining room floor. The chain, owned by Dine Brands, has begun instructing its managers […]

The postHow Applebee’s is fixing its service with 1 smart moveappeared first onRolling Out.